Our team will work with you every step of the way.
We can assist with script writing, monitoring performance and maintaining day-to-day call center management. You can trust that a Patriot Call Center solution will be flexible and responsive to your callers’ needs.
Launch scripts look good at the beginning of a campaign but it’s not until they hit live call rotations that we truly understand their effectiveness. Using call data and reporting, we will track caller behavior to ensure your scripts are optimized and providing the best caller experience. You have enough to manage to keep your business moving forward – let Patriot be the strategic partner to manage your call center campaign.
Patriot is ready to take on your next call center project, no matter the size or scope.
A recent client turned to Patriot as a rollover solution but came to find that we can offer so much more.
After a few weeks of their campaign, the client had asked Patriot to review the call data from their primary call center team. Average answer times and abandoned calls were running higher than Patriot’s rollover solution. Our review determined that the problem was in the morning and early afternoon hours. It appeared that several agents were not reporting to their stations on time and that others were taking extended breaks around the lunch hour. Patriot’s review helped pinpoint operational flaws at the call center and the changes that were implemented resulted in significant improvements in call center performance.
With a vast network of call center partners across the United States, Patriot will match you with the best possible call center team. Need large-scale agent capacity to handle large response? Patriot can assemble an All-Star team of partners to provide a single unified solution to handle the response.
Call center projects require a great deal of time and planning; however, we understand that time is not always a luxury. Patriot will react quickly and get you everything you need to be successful. While we would love the extra time, many projects can be turned around in days rather than weeks.
From outlining the project scope, to script development and agent requirements, Patriot will be there to help assemble a roadmap for success. Once your project is off and running, our attention will shift to the call center team to ensure goals are being met and callers are getting the best possible experience.
The US population is becoming increasingly diverse and we need to be prepared for that. Our call centers have the ability to provide multilingual support for your customers.
Customers are the fuel that keeps your business moving forward and it’s important to understand how they interact with your brand. Patriot Call Center solutions can be enhanced with CRM integrations to link phone interactions back to your CRM system. If you are not using a CRM solution, we can develop alternative processes to capture and deliver call data on a regular basis.