Outbound Voice is an automated process for contacting a large number of customers via telephone calls.
Our PhoneTouch™ technology differentiates a live customer from an answering machine and delivers the appropriate message - your message will sound like it was left by a live caller. To increase brand recognition, use a personality that customers may recognize from other marketing initiatives.
Industry research shows that only 20% of direct mail actually is opened by the intended recipients.
When done right, Outbound Voice can yield up to three times the response rate of direct mail at only a fraction of the cost. Patriot is dedicated to developing messages that are both targeted and captivating.
Use Outbound Voice to support customer loyalty programs, promote special events, announce upcoming service calls or to highlight other active marketing efforts.
Patriot’s PhoneTouch™ platform includes a number of features that can be used to customize your Outbound Voice campaign and optimize your message.
Whether you’re contacting 100 customers or 100,000, the PhoneTouch™ platform can shoulder the load.
The PhoneTouch™ platform uses enhanced signaling technology to distinguish live answers and voicemail answers. This technology allows us to serve up different messages for either situation. Multiple languages are also available.
Our intelligent dialer breaks your customer list into time zone-specific groups to ensure calls are completed within the appropriate dialing window. The Intelligent Dialer can also be set up to redial customers that return a busy or no answer signal during the first round of dialing.
Real-Time Transfer provides the ability to route calls to an agent for additional support. This seamless transition creates a better live experience. When contacting a large group of customers, calls can be scheduled in waves to protect agent queues from being overrun.
Similar to Real-Time Transfer, your Outbound Voice messages can be set with options to hear additional information. You can have up to nine options programmed, each of which can drop to a dedicated message. Mix and match press options to play additional info or route calls to live agents.
In addition to our robust summary-level reports, Patriot can provide call detail reporting to help build your CRM system. Matching calls back to customer records provides valuable historical information to improve your data.
Take the hassle out of scheduling and planning. For campaigns that have set frequencies (i.e. daily, weekly, etc.), we will create an automated process to pick up your call files and run the dials during the assigned call window.