Direct Response marketing is a powerful way to reach your target audience with exciting, new offers. Pairing a Direct Response IVR solution with your campaign provides potential customers with another vehicle to interact with your brand.
A Direct Response IVR solution can be flexible and adapt with different offers over time. Using a familiar talent to voice your lines will create consistency in your messaging and increase brand recognition. Callers responding to your spot saw something they liked – why not continue that experience over the phone?
You’re driving hot leads and you need a system that will always be there to capture them.
A Direct Response IVR can mirror many of the same sales techniques featured in a web-based counterpart. Deliver a clean and consistent caller experience every time.
Features such as Frequently Asked Questions (FAQs), Product Overviews, Product Upsells, Payment Processing and more can be conducted in an automated environment with a much lower cost per call when compared to live agent solutions.
Direct Response IVR solutions are carefully constructed to fit the goals of your campaign. Below are several enhanced services that can be used to build your ideal solution.
Measure and track campaign response rates, create custom reports and set up report delivery schedules in real-time with Patriot’s online reporting system.
Ad time is limited, so you want toll-free numbers that are easy to remember. Patriot can secure vanity numbers and other easy-to-remember toll-free numbers to be used in your next campaign. Secure multiple numbers to track each of your ad sources.
Provide callers with instant access to answers by integrating FAQs into your final solution. FAQs can provide useful information to help customers through their buying decision.
Create special decision trees to present additional upsell offers in real-time and boost your average dollars per transaction.
Direct Response advertising can create spikey response rates. Patriot’s platform is fully scalable to accept thousands of simultaneous calls without flinching.
Customer information will be captured and transcribed for order fulfillment and sales tracking.
Deliver receipts via Email or US Mail. We can assist in the receipts design and development and fulfill all receipt needs.
When additional help is required, use skills-based routing to ensure callers are delivered to the correct team. Other routing features include time of day/day or week handling, enhanced voicemail and whisper messaging.
Call Recording is a great tool to help train and coach your team. Use live call examples to refine and improve your customer experience.