Your Store Locator is the bridge between your customers and your local sales team - connect callers with their closest store in just seconds.
Enhanced call routing features allow you to customize how and when calls are routed to your stores. Other features such as custom whisper messaging and call recording can be used to improve customer service skills in your stores. And let’s not forget about reporting. Patriot’s reporting dashboard provides access to full reporting detail. Track your calls by store, media source, geographic location, final disposition and more.
New leads are extremely valuable to your business, so you want to maximize each one.
A Store Locator solution from Patriot Communications is a great way to quickly get those leads to your stores and converted into sales.
All Patriot solutions are custom-built to address the needs of your customers and meet your business goals.
Below are several enhanced services that can be used to create your ideal Store Locator solution.
Measure and track customer calls, create custom reports and set up report delivery schedules in real-time with Patriot’s online reporting system.
With a variety of routing options available, a Patriot Store Locator allows you to refine and adjust routing to best fit your needs. Options include Area Code, Area Code & Exchange, Full 10-Digit with Latitude & Longitude Coordinates and Zip Code. Use one routing technology or a combination of technologies to add depth and improved accuracy to your solution.
Using the same network designed to support emergency 911 calls; Patriot can retrieve the mobile location of a cell phone caller to find the stores nearest to their calling area.
Allow callers to select the store that is right for them by presenting a menu of stores in their calling area. This feature can also be used to play store-based information to the caller; such as address and hours.
Time of Day/Day of Week handling lets you control the call when a store is not available. After Hours calls can be re-routed to a centralized team to capture leads or can be delivered to a hosted Patriot voicemail box.
A Hosted Voicemail box provides enhanced features, such as immediate notification when new messages are received and online access to all messages. Voicemail can be used during business hours for calls that cannot be answered or whenever the store is closed.
Call Recording is a great tool to help train and coach your team in the field. Use live call examples to refine and improve your customer experience.
Integrate text options into your final solution to provide even more support for cell phone users. Send store information such as Phone Number, Address and Hours or provide limited time offers and coupons.
Provide reporting specs tied to your existing CRM software and we will develop reports to help build and update your customer database.